Privacy Policy — Salam Bed
How We Handle Your Data

This Privacy Policy explains how Salam Bed ("Salam Bed", "We", "Us", "The Platform") collects, uses, stores, shares, and protects the personal information of players and visitors ("You", "User") who use the Salam Bed platform at salambed.com.

Salam Bed takes your privacy seriously. We have written this policy in plain, straightforward English so that Pakistani players can actually understand it — not because we are legally required to, but because we believe you deserve to know exactly what is happening with your information. If anything in this policy is unclear, our support team is available 24/7 via live chat to explain any section in more detail.

By registering an account on Salam Bed, making a deposit, or simply browsing the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described herein. This Privacy Policy forms part of Salam Bed's Terms and Conditions.

Salam Bed collects personal data in the following categories. We collect only what is genuinely necessary to operate the platform and comply with our regulatory obligations.

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information, unless specifically required by a regulatory authority and disclosed to you in advance.

Salam Bed collects your personal data through three primary channels:

• Directly from you: When you register an account, make a deposit, request a withdrawal, submit a verification document, contact our support team, respond to a survey, or participate in a promotion. The information you provide directly is the most significant category of data we hold.
• Automatically as you use the platform: Technical and usage data is collected automatically through cookies, server logs, and similar technologies as you browse and play on Salam Bed. This includes your IP address, device identifiers, session duration, and the pages and games you interact with.
• From third parties: Identity verification services, fraud prevention agencies, and payment processors may share data with us as part of account verification and transaction processing. This is limited to what is necessary for those specific purposes.

Salam Bed uses your personal data for the following purposes. We will not use your data for any purpose not listed here without first updating this Privacy Policy and — where required — obtaining your consent.

• Account management: Creating, maintaining, and securing your Salam Bed account. Processing your deposits, withdrawals, and bonus transactions.
• Identity verification and regulatory compliance: Verifying your age and identity as required by our licence obligations. Complying with anti-money laundering (AML) regulations. Reporting to regulatory authorities where required by law.
• Fraud prevention and security: Detecting and preventing fraudulent activity, duplicate accounts, bonus abuse, and unauthorised access. Protecting the security of the platform and all players.
• Customer support: Responding to your queries, resolving disputes, and handling complaints. Support interactions are recorded to maintain quality and resolve discrepancies.
• Platform improvement: Analysing usage patterns and technical data (in aggregated, anonymised form where possible) to improve the platform's performance, usability, and game selection.
• Responsible gaming: Monitoring account activity patterns for signs of problem gambling and proactively reaching out to players who may need support, in line with our responsible gaming obligations.
• Marketing communications (where consented): Sending you information about promotions, new games, and special offers at Salam Bed. You can opt out of marketing communications at any time.
• Legal proceedings: Defending or pursuing legal claims where necessary to protect Salam Bed's legitimate interests or comply with a legal obligation.

Every use of your data is grounded in one of the following legal bases: performance of the contract between you and Salam Bed; compliance with a legal obligation; legitimate interests of Salam Bed (where these do not override your interests); or your explicit consent.

Salam Bed does not sell your personal data. We share data only in the limited circumstances listed below, and only to the extent necessary for each specific purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card processing partners receive the payment data necessary to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) and AML service providers receive your identity documents and verification data to complete the verification process required before withdrawal.
• Game software providers: Certified game providers (Pragmatic Play, NetEnt, Microgaming, and others) receive a session token and your account currency to run game sessions. They do not receive your full personal profile.
• Regulatory authorities: Where required by our operating licence or by law, we may be required to share account and transaction data with regulatory bodies. We will notify you of any such disclosure except where doing so would breach a legal prohibition.
• Law enforcement: Where we receive a lawful request from Pakistani law enforcement or other competent authorities, we may be required to disclose personal data. Salam Bed will only do so where the request is legally valid and documented.
• Corporate successors: In the event of a merger, acquisition, or sale of Salam Bed, your data may be transferred to the successor entity. You will be notified before any such transfer takes effect.

Salam Bed retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The key retention periods are as follows:

• Active account data: Retained for the full duration your account is open and active on the Salam Bed platform.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, in line with anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification, as required by AML regulations.
• Support communications: Retained for 2 years from the date of the last interaction, to allow for dispute resolution and quality assurance.
• Marketing data (where consented): Retained until you opt out or withdraw consent. Once you opt out, your marketing preferences are updated immediately and marketing is stopped within 2 business days.
• Closed account data: Following account closure, core account and financial records are retained for the minimum period required by law (typically 5 years), after which they are securely deleted.

When data is no longer required and the retention period has expired, Salam Bed deletes or anonymises it securely. Where anonymisation is used rather than deletion, the resulting data cannot be used to identify you and is used only for aggregate statistical analysis.

Salam Bed implements a comprehensive set of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction.

• Encryption in transit: All data exchanged between your device and Salam Bed's servers is encrypted using 256-bit TLS/SSL. This applies to login, payment processing, and all page interactions.
• Encryption at rest: Sensitive data fields — including payment account details and identity document information — are encrypted in our databases. Even if database access were somehow compromised, this data would remain unreadable without the encryption keys.
• Access controls: Access to personal data within Salam Bed is restricted on a strict need-to-know basis. Staff can only access the data required to perform their specific job function. All internal access is logged and audited.
• Two-factor authentication: Two-factor authentication (2FA) is available for all Salam Bed player accounts and is mandatory for internal staff access to systems holding personal data.
• Security monitoring: Our systems are monitored continuously for unusual access patterns, potential intrusions, and other security anomalies. Automated alerts are configured for high-risk events.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to your rights, Salam Bed will notify affected players as quickly as practicable and will take all necessary steps to contain and remediate the breach.

Salam Bed uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to recognise your device, remember your preferences, and understand how you use the site. Below is a breakdown of the cookie types used on Salam Bed.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Salam Bed platform. Disabling essential session cookies will prevent you from logging in.

As a player on the Salam Bed platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or email at support@salambed.com.

Salam Bed may send you marketing communications about our promotions, new game releases, special offers, and VIP events if you have opted in to receive them at registration or at any subsequent point. Marketing messages are sent via mobile SMS and — where an email address has been provided — via email.

You can opt out of marketing communications at any time using any of the following methods:

• Clicking the unsubscribe link included in any marketing email from Salam Bed
• Replying STOP to any marketing SMS
• Updating your communication preferences in your account settings under "Notifications"
• Contacting Salam Bed support via live chat or email and requesting to be removed from all marketing lists

Once you opt out, your marketing preferences will be updated within 2 business days. Please note that opting out of marketing does not affect transactional communications — you will still receive messages about your deposits, withdrawals, account security, and verification requirements, as these are necessary to service your account.

Salam Bed strictly prohibits the use of its platform by persons under the age of 18. Our platform is not directed at minors and we do not knowingly collect personal data from anyone under the age of 18.

Age verification is conducted for all accounts before the first withdrawal is processed. If Salam Bed becomes aware that personal data has been collected from a minor, we will immediately close the account, delete the personal data, and — where required — report the matter to appropriate authorities.

If you are a parent or guardian and believe that a minor in your care has registered an account on Salam Bed, please contact our support team immediately at support@salambed.com. We will investigate and take all necessary action promptly. Additionally, please refer to our Responsible Gaming page for guidance on parental controls and tools to restrict access to gambling platforms.

Salam Bed may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this page will always show the most recent revision date.

When we make material changes — changes that meaningfully affect how we collect, use, or share your personal data — we will notify you via SMS to your registered mobile number and/or by displaying a prominent notice on the platform upon your next login. Non-material changes (such as formatting improvements, clarifications, or corrections) may be made without individual notification.

Continued use of the Salam Bed platform after a material privacy policy change has been notified constitutes your acceptance of the updated policy. If you do not agree with any changes to this Privacy Policy, please contact our support team to discuss your options, including account closure if you wish to discontinue use of the platform.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, have a concern about how your data is being used, or wish to make a privacy-related complaint, please get in touch with Salam Bed's data team.

• Live Chat: Available 24/7 on the Salam Bed platform — fastest channel for urgent privacy concerns
• Email: support@salambed.com — clearly state "Privacy Request" in the subject line
• Postal: Write to Salam Bed — Data Privacy, address available on request via support

We aim to acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 days. For complex requests, we may require additional time and will keep you informed of progress.